Several problems have started troubling Pixel XL and Pixel owners and the new issue that is troubling seems to be related to the microphone side of things. At present, most probably there has been no solution provided to this problem just because the origin of this problem is not related to software.
Google Employee Believes That Pixel Mic Problems Are Due to the Issues in the Internal Hardware
A Google Support forum thread has reported that the cries of the Pixel owner going by the name of Joseph as he reports that the microphone had stopped working altogether. The problem has persisted even after factory resetting the phone.
He said that after a few hours of use and set up the microphone of the phone had stopped working entirely, except when he is recording a video. It will record audio fine as if nothing were wrong. But even after the factory reset, the phone and the issue persists everywhere.
A Google employee named Brian Rakowski, who claims to be a Google employee, said that the company and its support division are taking the all the necessary steps to ensure that the problem gets resolved promptly.
The said that they are taking additional steps to qualify refurbished phones to make sure that they don’t have this mic problem. It’s possible that some of the replacement phones were not properly qualified before they understood this issue, but that’s no longer the case.
They added that they have been taking additional steps to reinforce the connection at the time of manufacture on phones built since January. Phones that had been manufactured in the last month should not have this problem. But for all the phones manufactured before then, the incidence of the problem is less than 1%. They know that this thread makes it seem much more widespread, but there is a selection bias at work here.
He goes onto that the problem is not at all related to the software because the most common root could be a hairline crack in the solder connection on the audio codec, maybe which is affecting all three microphones on both the Pixel XL and Pixel. This will mean that customers’ devices qualify for a replacement but what sort of support will Google be able to provide to its users of the Smartphone that are living in different countries and very far from an available Google support center?
Paying $649 for the base model that does not even feature an expandable storage and comes with a boatload of problems simply means that Google needs a thorough improvement in its quality assurance team. While these problems come very close to the famous Galaxy Note7 fallout, it will still result in a negative experience for the user, and also they might not stick around to upgrade to the Pixel 2 in case if the company cannot address these hardware problems.